Terms of Service

GiftCardsXchange.com – Terms of Service

These Terms of Service (“Terms”) govern your access to and use of GiftCardsXchange.com (“GiftCardsXchange,” “we,” “us,” or “our”). GiftCardsXchange.com is owned and operated by Diamond Hand Empire Inc and has been operating as a gift card exchange platform since 2015.

By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. Platform Role & Nature of Service

GiftCardsXchange.com is a gift card submission, verification, and processing platform. We do not directly purchase gift cards from users. Instead, we provide infrastructure that:

• Accepts gift card submissions from sellers
• Performs validation, balance checks, and fraud screening
• Routes verified cards into an external marketplace for resale
• Facilitates post-sale payout processing after warranty completion

GiftCardsXchange acts solely as a processing and routing intermediary, not a direct buyer, reseller, or purchaser of gift cards.

2. No Fiduciary / No Escrow Relationship

GiftCardsXchange does not act as a fiduciary, escrow agent, trustee, or financial institution.

All gift card submissions, verifications, routing, and payouts are part of a post-sale settlement process only. Funds are not held on behalf of users in escrow, trust, or custodial accounts.

Any payout eligibility arises only after a completed sale and expiration of the applicable warranty period.

Users acknowledge that submission of a gift card does not create any fiduciary duty, guaranteed payment obligation, or holding of funds by GiftCardsXchange or Diamond Hand Empire Inc.

3. Eligibility & Account Responsibility

You must be at least 18 years old to use this platform.

You are responsible for:

• Maintaining accurate account information
• Ensuring submitted gift cards are lawfully obtained
• Keeping login credentials secure

You are fully liable for all activity conducted under your account.

4. Gift Card Submission Requirements

By submitting a gift card, you represent and warrant that:

• You are the lawful owner of the gift card
• The card has not been used, resold, duplicated, or shared
• The card is not tied to any personal or third-party account
• The card was not obtained through fraud, theft, or abuse

GiftCardsXchange reserves the right to request additional proof, including but not limited to:

• Images of the front and back of the card
• Receipt or proof of purchase
• Barcode, PIN, serial number, or transaction history

Failure to provide requested proof may result in rejection or disqualification.

5. Verification, Adjustments & Acceptance

All submitted gift cards are subject to manual and/or automated verification.

• Balance discrepancies may be adjusted based on validation results
• Any verified balance other than zero becomes the final accepted amount
• Once verified, the card is locked into the system

Verification does not guarantee resale or payout.

5A. Verification Failure, Balance Discrepancies & Platform Safeguards

All gift card details submitted to GiftCardsXchange are encrypted and protected within our systems.

If a gift card cannot be verified due to a balance discrepancy or validation failure during our standard review process, the submission is not approved, and no transaction is finalized within the platform.

When verification cannot be completed:

• The card is rejected to protect the seller and the platform
• No sale, resale, or payout process is initiated
• No wallet debit, fee, or penalty is applied to the user’s account

Users acknowledge and agree that:

• Verification is a prerequisite to any transaction
• Submission alone does not constitute acceptance
• No transaction exists unless verification is successfully completed

Because no transaction is finalized in such cases, any balance changes or usage did not originate from actions taken by GiftCardsXchange. GiftCardsXchange has no control over, and bears no responsibility for, balance activity that occurs outside of its systems.

If a gift card balance is depleted, altered, or redeemed outside the platform, the user’s sole recourse is with the card issuer or brand, which may provide usage history or transaction tracing.

GiftCardsXchange does not investigate, arbitrate, or reverse balance activity that occurs outside the platform, including activity that may occur before or after submission.

Decisions related to verification failure or rejection are final based on the information available within the user’s account.

6. Warranty Period & Finalization

Each gift card is subject to a warranty period determined by the destination marketplace.

• Claims must be submitted within the warranty window
• After the warranty period expires, the transaction becomes final
• No reversals, disputes, or adjustments are permitted after finalization

Expired warranties void all claims.

7. Payouts

Payouts occur only after:

• The gift card is successfully sold, and
• The applicable warranty period has fully expired

Payout timing, method, minimum thresholds, and availability are determined by GiftCardsXchange and may change without notice.

GiftCardsXchange and Diamond Hand Empire Inc are not responsible for delays caused by:

• Banking institutions
• Payment processors
• Compliance reviews or fraud investigations

Submission does not guarantee payout.

8. Rejections & Disqualifications

A gift card may be rejected or voided for reasons including but not limited to:

• Incorrect or incomplete card information
• Invalid, zero, or previously used balances
• Cards registered to personal or third-party accounts
• Fraud indicators or verification failure
• Inability or refusal to provide requested proof

Gift cards rejected due to verification failure or balance discrepancies are governed by Section 5A (Verification Failure, Balance Discrepancies & Platform Safeguards).

Rejected cards are not eligible for payout.

9. Fraud, Abuse & Enforcement

Fraud, abuse, or manipulation of the platform is strictly prohibited.

Any attempt to:

• Submit invalid or previously used cards
• Misrepresent card ownership or balance
• Circumvent verification systems
• Engage in deceptive or abusive conduct

May result in:

• Immediate suspension or termination of your account
• Forfeiture of pending or future payouts
• Reporting to payment processors or authorities

All enforcement decisions are made at our sole discretion.

10. Compliance, Legal Requests & Cooperation

GiftCardsXchange reserves the right to cooperate with law enforcement agencies, regulatory authorities, payment processors, and compliance partners.

We may disclose account information, submission data, transaction records, and verification materials in response to:

• Legal or regulatory requests
• Fraud or abuse investigations
• Subpoenas or court orders

Such cooperation may occur without prior notice where permitted by law.

11. No Guarantees

GiftCardsXchange makes no guarantees that:

• A submitted gift card will be approved
• A verified card will sell
• A payout will occur within a specific timeframe

All submissions are made at the user’s own risk.

12. Limitation of Liability

To the maximum extent permitted by law, GiftCardsXchange and Diamond Hand Empire Inc shall not be liable for:

• Lost profits or anticipated earnings
• Delayed or failed sales
• Actions taken by third-party marketplaces
• Banking or payment processor delays

Total liability shall not exceed the amount actually paid, if any, for the specific transaction giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless GiftCardsXchange and Diamond Hand Empire Inc from any claims, damages, losses, or expenses arising out of:

• Your gift card submissions
• Violations of these Terms
• Fraudulent or unlawful activity conducted through your account

14. Arbitration Agreement & Class Action Waiver

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to your use of GiftCardsXchange shall be resolved exclusively through binding arbitration.

Class Action Waiver

All disputes must be brought in your individual capacity only, and not as part of any class, collective, or representative action.

15. Account Termination

GiftCardsXchange may suspend or terminate accounts at any time, with or without notice, for violations of these Terms or risk-related concerns.

Termination does not guarantee payout of pending or incomplete transactions.

16. Governing Law

These Terms are governed by the laws of the United States and the state in which Diamond Hand Empire Inc operates, without regard to conflict-of-law principles.

17. Ownership & Intellectual Property

GiftCardsXchange.com, including all software, systems, processes, branding, content, trademarks, logos, and intellectual property, is owned exclusively by Diamond Hand Empire Inc.

Unauthorized use, copying, scraping, reverse engineering, or exploitation is strictly prohibited.

18. Contact

For support or compliance inquiries:
📧 diamondhandempireinc@gmail.com

19. Support Communications & Non-Override of Terms

Any communications provided by GiftCardsXchange representatives, including emails, live chat messages, tickets, notifications, or written explanations, are informational only.

Such communications:

• Do not modify, amend, or override these Terms
• Do not create guarantees, obligations, or entitlements
• Do not constitute acceptance or approval of any gift card

In the event of any inconsistency between support communications and these Terms, these Terms govern exclusively.

Final determinations are based solely on platform records, verification results, and these Terms.

Copyright Notice

Copyright © 2015–2026 Diamond Hand Empire Inc. All rights reserved.