FAQ

What is Gift Cards Xchange?

Whether shopping online or in-person, Gift Cards Xchange is a mobile web application that allows consumers to purchase discounted gift cards that are delivered instantly to their smartphones.

The industry niche?

The unused Gift Card Market is a booming 90 billion dollar a year industry. As increasing every single year, billions of dollars worth of gift cards goes unused. We buy those unused gift cards for a discounted rate, and then resell them to you for a discounted rate.

How do I buy a discounted gift card?

When shopping online or in person, use our web mobile application to save money instantly on all of your purchases. Type in your favorite merchant into the search bar. Our system will display to you the all the available gift cards for that particular brand, along with the percentage you will save for the purchase of its value dollar amount. From there, select "pay now" and your gift card will be immediately delivered to you electronically.

How do I get verified? Buying your first card.

Prior to purchasing your first discounted gift card, you are required to go through a verification process to set up your account. This usually involves entering your name, billing address, and taking a picture of the front/back of your credit card and State ID. (This provides the proof we need to authenticate your account for purchases) Your account may take up to 24 hours to verify but is usually done in less 1 hour. Once verified, you will receive a text message notification allowing ability to purchase instant discounted gift cards. Your card images are immediately deleted upon verification and your credit card number is never stored on our server. If you have any questions about this process please email support.

How do I sell a gift card?

To sell a gift card, select "sell gift card" from the navigation bar. Start by searching the brand on our Gift Card submission tool in the shape of a gift card. Enter in the card balance in the appropriate fields and select Get Offer. An iPad will appear with an offer, should you agree select continue. Following will instruct you to enter in your card details such as card number and pin. Afterwards, you will be given the option for receiving a full payout as soon as the gift card has been sold on our marketplace or if you want to list your gift card as Pay Per Use (PPU). Pay Per Use is when we find a buyer that only wishes to use a portion of the gift card balance. You will be paid prorated on the dollar amount used of your gift card balance until the balance reaches zero. The next step is selecting your preferred payout method. We offer a wide variety of payouts to choose from. We will notify you once your card is sold, you will receive a notification in your account as well by email.

What if the merchant I want to shop at is not listed?

We have over 250 merchants listed that are available for instant e-card deliveries. There are, however, merchants out there that do not support e-cards. In the future, we will add a feature that will allow users to buy and sell physical cards.

Is it secure?

We are PCI compliant and powered by Paypal for all of our transactions so that all of your information is always safe and secure.

What is the gift card buying limit?

When signing up for the service, users have a fifty dollar gift card buying limit per a 48 hour period. This limit will rise as more purchases are made.

What is the 90 day money back guarantee?

Your experience on Gift Cards Xchange is our concern a importance to us. If there was a material misrepresentation in your gift card purchase, we will strive to resolve it swiftly and appropriately. All gift card transactions are covered by our 100% money back guarantee for 90 days from the date of purchase in accordance with the Gift Cards Xchange guarantee.

The Gift Cards Xchange guarantee covers:

• Gift cards that are not active
• Gift cards with an inaccurate balance
• Gift cards received as a different brand

The Gift Cards Xchange guarantee does not cover:

• Buyer's remorse/change of mind
• Misinterpretation of delivery method/time
• Misinterpretation of redemption method
• Neglect to apply promo code before purchase

Still got questions or regarding an order please reach out to our Member Services at [email protected]